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Title
Text copied to clipboard!Crisis Communication Specialist
Description
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We are looking for a Crisis Communication Specialist to join our team and lead the development and execution of communication strategies during high-pressure situations. This role is critical in maintaining the reputation and trust of our organization during times of crisis, including natural disasters, public relations incidents, cybersecurity breaches, and other emergencies. The ideal candidate will have a strong background in public relations, media relations, and strategic communication, with the ability to remain calm under pressure and deliver clear, concise messaging to internal and external stakeholders.
As a Crisis Communication Specialist, you will be responsible for preparing crisis communication plans, training key personnel, and serving as the primary point of contact for media inquiries during emergencies. You will work closely with executive leadership, legal teams, and public relations departments to ensure that all messaging aligns with the organization’s values and legal obligations. Your role will also involve monitoring media coverage, social media channels, and public sentiment to adjust communication strategies in real-time.
This position requires excellent writing and verbal communication skills, a deep understanding of media dynamics, and the ability to think strategically and act quickly. You should be comfortable working in a fast-paced environment and capable of managing multiple priorities simultaneously. Experience in crisis simulation exercises and familiarity with crisis management software tools is a plus.
If you are passionate about protecting organizational reputation and have a proven track record in crisis communication, we encourage you to apply and become a key player in our risk management and communication strategy.
Responsibilities
Text copied to clipboard!- Develop and implement crisis communication plans and protocols
- Serve as the primary spokesperson during crises
- Coordinate with legal, executive, and PR teams to align messaging
- Monitor media and social media for emerging issues
- Prepare press releases, statements, and Q&A documents
- Train staff and executives on crisis communication procedures
- Conduct post-crisis evaluations and recommend improvements
- Manage relationships with media and key stakeholders
- Ensure timely and accurate dissemination of information
- Participate in crisis simulation and preparedness exercises
Requirements
Text copied to clipboard!- Bachelor’s degree in Communications, Public Relations, or related field
- 5+ years of experience in crisis communication or public relations
- Exceptional verbal and written communication skills
- Ability to work under pressure and meet tight deadlines
- Strong understanding of media relations and public perception
- Experience with crisis management tools and platforms
- Proven ability to develop strategic communication plans
- Excellent interpersonal and stakeholder management skills
- Familiarity with legal and regulatory considerations in communication
- Availability to respond to crises outside of normal business hours
Potential interview questions
Text copied to clipboard!- Can you describe a time you managed a major communication crisis?
- How do you prepare an organization for potential crises?
- What tools or platforms do you use for crisis monitoring?
- How do you ensure message consistency across departments?
- What is your approach to handling media inquiries during a crisis?
- How do you evaluate the effectiveness of a crisis communication plan?
- Have you conducted crisis simulation exercises before?
- How do you manage stress and maintain clarity under pressure?
- What role does social media play in your crisis strategy?
- How do you balance transparency with legal considerations?
